Terms of service

Last updated: 17 September 2026

These Terms of Service (the “Terms”) govern your use of the iSky website at isky.ae and any services you buy from us. “iSky”, “we”, “us” and “our” mean iSky, of Dubai Internet City – Building 16, Al Sofouh Second, Dubai, United Arab Emirates. “You” means the person or company using the website or the services.

By using this website, or by accepting a quotation from us, you agree to these Terms.

1. What these Terms do and do not cover

These Terms set out the general rules that apply to everything we do. The specifics of any project — what we are building, what it costs, when it is due, what you owe us and when — are set out in the written scope and quotation we issue for that engagement (the “Scope”).

Where these Terms and a signed Scope disagree, the Scope wins. Read it: it is the commercial agreement, and these Terms are the framework around it.

2. Our services

We provide some or all of the following, depending on what your Scope says: website design and development, online stores, mobile applications, custom software, brand identity and graphic design, print production, video production, digital marketing, security and technical work, consultancy, training, and hosting and domain registration.

We may use third-party platforms and services to deliver them — a content management system, a payment gateway, an advertising platform, a hosting provider. Those come with their own terms, which apply to you as well as to us, and we will tell you which ones a project depends on.

3. Quotations, orders and payment

A quotation is valid for the period stated on it and is not an offer we are bound by until you accept it in writing. Work begins when you have accepted the Scope and paid whatever the Scope says is payable to start.

Fees, the payment schedule, the currency and what happens if an invoice is late are in the Scope. Unless the Scope says otherwise, fees exclude any tax that applies, and any third-party cost the project depends on — a licence, a stock photograph, a font, an advertising budget, a domain registration — is yours, whether we buy it on your behalf or you buy it directly.

If an invoice is overdue we may pause work on notice to you. We will not delete anything or take a live site down because of a late invoice without telling you first and giving you a reasonable opportunity to settle it.

4. What we need from you

Most project delays are not technical. To do our job we need you to give us the content, images, access, approvals and decisions the Scope asks for, when it asks for them, and to name one person who can make a decision stick.

You are responsible for making sure that anything you give us — text, images, logos, video, data — is yours to use, or that you have permission to use it. If a third party claims otherwise, that is your responsibility, not ours.

If a project stalls because we are waiting on you, the timetable moves and we may re-quote work that has to be re-done. We will tell you before that happens, not after.

5. Changes to a project

Asking for something outside the Scope is normal and we would rather you asked. It is also a change to the price or the timetable or both, and we will say so in writing before doing the work rather than presenting it afterwards.

6. Who owns what

Once you have paid in full for a piece of work, the final deliverables produced for you under that Scope are yours: the designs, the content we wrote for you, the custom code built specifically for your project.

Three things do not transfer, and each for a plain reason:

• Our own tools and know-how. Libraries, frameworks, components and methods we developed before your project or use across our work remain ours. You get a perpetual, non-exclusive right to use them as part of what we delivered to you, which is what you need in order to run it.
• Third-party material. Open-source components, commercial plugins, stock photography and licensed fonts stay with their owners and are governed by their own licences, which we will identify.
• Work that has not been paid for. Rights pass on payment, not on delivery.

Unless you ask us in writing not to, we may show finished work in our portfolio and name you as a client. If you would rather we did not, tell us and we will not.

7. Hosting and domains

If you buy hosting from us, the plan you chose and its published price apply, and the plan is renewable for successive terms unless you tell us before the renewal date that you do not want to renew.

We maintain backups as part of the hosting service, and you should keep your own as well. Backups are a safety net, not a guarantee: you should not be in a position where our copy is the only copy of something you cannot lose.

We will work to keep your services available and to restore them quickly when something breaks, but nobody can promise uninterrupted service, and we do not. Planned maintenance is notified in advance where we can.

A domain registered for you is yours. Renewal is ultimately your responsibility: we will remind you where we can, but a domain that lapses because a reminder went unread is not something we can always recover, and we are not liable for the loss of one.

8. Acceptable use

You may not use our services, or anything we host for you, to do anything unlawful under the laws of the United Arab Emirates; to send unsolicited bulk email; to publish material that infringes someone else's rights; to store or distribute malware; or to attack, overload or attempt to gain unauthorised access to any system, ours or anyone else's.

If something you are hosting with us is causing an active problem — an attack in progress, a compromised site, a legal demand we must act on — we may suspend it immediately and tell you straight away. Otherwise we will tell you first and give you a chance to put it right.

9. Marketing services

Where we run advertising or search work for you, we will report on it honestly and act on your instructions about budget. What we cannot do is guarantee a position, a ranking, a cost per click or a volume of enquiries: those are set by platforms and competitors we do not control, and anyone who promises you otherwise is selling you something they cannot deliver.

Advertising spend is yours and is paid to the platform, not to us, unless your Scope says we are buying it on your behalf.

10. Confidentiality and your data

We treat what you tell us about your business as confidential and expect the same in return. Either of us may disclose the other's confidential information only where the law requires it.

How we handle personal data is set out in our Privacy Policy, which forms part of these Terms.

11. Warranties and what we cannot promise

We will carry out our work with reasonable skill and care, by people competent to do it.

Beyond that, the website and the services are provided as they are. We do not warrant that software will be free of every defect, that a website will work identically in every browser or on every device ever made, or that a third-party service a project depends on will continue to exist or to behave as it does today. Where a defect in our work is reported within the period stated in your Scope, we will correct it at our cost.

12. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent the law allows:

• neither of us is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business or loss of data, or for any indirect or consequential loss; and
• our total liability arising out of or in connection with a service is limited to the fees you paid us for that service in the twelve months before the claim arose.

13. Ending an engagement

Either of us may end a project or a service on the notice set out in your Scope. If no notice period is stated, thirty days' written notice applies.

If you end a project early, you pay for the work done up to that point and for any third-party cost we have already committed on your behalf. Either of us may end this agreement immediately if the other commits a material breach and does not put it right within thirty days of being asked to in writing.

On termination we will give you what you have paid for, in a usable form, and we will keep your data available for a reasonable period so you can move it.

14. Changes to these Terms

We may update these Terms. The current version is always the one on this page, and the date at the top tells you when it last changed. A change does not alter a Scope you have already signed.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction.

Before either of us goes to court we will try to settle the matter by talking about it. Most things that look like disputes are misunderstandings about scope, and they are cheaper to fix in a meeting.

16. General

If a clause of these Terms is unenforceable, the rest still stands. A delay in enforcing a right is not a waiver of it. You may not transfer your agreement with us to someone else without our written consent. These Terms and your Scope are the whole agreement between us on their subject matter.

17. Contact

Notices under these Terms should be sent to [email protected], or to iSky, Dubai Internet City – Building 16, Al Sofouh Second, Dubai, United Arab Emirates. You can also reach us through the contact page.